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Answers To Frequently Asked Questions
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Okay Today Calls Inc. (Okay Today) provides automated reassurance and medication reminder calls.
You can choose up to two (2) reassurance calls and/or up to three (3) medication reminder calls per day, and schedule the calls to best suit your needs.
Okay Today Calls was created after a series of unfortunate incidents involving the founder's father and several friends.
These unfortunate incidents inspired the launch of Okay Today Calls Inc.'s affordable reassurance and medication reminder call services to provide people with priceless peace of mind.
Reassurance calls are automated pre-recorded calls placed to recipients within a specific time frame asking them to confirm that they are okay.
If our call is not answered, an answering machine or voice mail picks up, or the line is busy, the call will disconnect and 2 more attempts will be made at 30 minute intervals.
If there is still no answer or human response to our calls, an alert notification is sent by phone and email to designated contacts.
If the person does answer the phone, but does not press 1 or 3, hangs up, or presses random numbers, designated contact(s) are notified right away.
Medication reminder calls are automated pre-recorded calls placed to recipients within a specific time frame reminding them to take their medication.
We have 4 outbound lines that we use for our reassurance and medication reminder calls.
They are: 236-423-2879, 236-423-2880, 236-423-2881 & 236-423-2883
Please do not attempt to reach us by using these numbers. They are outbound lines only, and are never answered.
Contacts are alerted by telephone and by email (if they have entered an email address).
Once the notification procedure has been initiated, the primary contact is notified to check on the person. If the primary contact does not answer their phone and confirm receipt of the notification by pressing “1” on their phone, notification is sent to the secondary contact. If that notification is not confirmed, calls will alternate between the primary and secondary contacts until confirmed or until midnight.
If there is only a primary contact on file, then the primary contact will continue to receive calls until they confirm receipt of the alert or until midnight.
- Go to our sign up page and enter your information to create an account.
- Select the call plan that best suits your needs.
- Pay for service(s).
- Go to your account management page.
- Press the edit button for the plan you just purchased.
- Enter the information for the person being called.
- Enter the information for the contacts to be notified.
- Select the days and times to call.
- Activate the calls.
- Save changes
Payments are processed securely through Stripe (https://stripe.com/en-ca). Stripe is a leading payment processor for online services and in-mobile apps, and is certified as a PCI Level 1 Service Provider, the most stringent level of certification available in the online payment industry.
- Edit the phone number of the person being called,
- Edit the schedule for call days and times
- Edit the contacts who are to be notified.
- Save Changes
Changes to calls take effect the next day.
Yes, of course.However, you will need to cancel the existing Service Plan, and purchase one that better suits your needs. This will change the entire billing cycle, so be aware this may result in days that have been paid for not being used.
It is therefore strongly recommended that wherever and whenever possible, you change Service Plans close to the end of your billing cycle.
Monday - Friday 9:00 am to 3:00 am (Pacific Time Zone)
Office Phone: 236-423-2882
Cell Phone: 778-983-OKAY (6529)
NOTE: Please do not attempt to reach us by using the call display number that shows when you receive your reassurance or reminder call. Those phone numbers are our outbound lines and are never answered.
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